Posts Tagged ‘IRCTC’

Applicability of Goods and Service Tax (GST) on Catering Services

IRCTC News : GST on Catering Services

Applicability of Goods and Service Tax (GST) on Catering Services



New Delhi dated 29.06.2017

The General Managers
All Indian Railways

New Delhi

Navi Mumbai

(Commercial Circular No.44 of 2017)

Sub: Applicability of Goods and Service Tax (GST) on Catering Services

The issue of implementation of Goods and Service Tax (GST) on Catering Services on Indian Railways has been examined in consultation of Finance Commercial Dte. of Railway Board. Accordingly, following are advised:-

1. The chargeable GST on catering services on railways is as under:-

(i) For static units not having facility of air conditioning or central heating at any time during the year- 12% with full Input Tax Credit (ITC)

(ii) For static units having facility of air conditioning or central heating at any time during the year-18% with full Input Tax Credit (ITC)

(iii) For Rajdhani/Shatabdi/Duronto and other Mail/Express trains -18% with full Input Tax Credit (ITC)

2. The above GST on catering charges is applicable w.e.f 01.07.2017.

3. The revised catering apportionment charges for Rajdhani/Shatabdi/Duronto trains and other similar type of Rajdhani trains where catering charges are inbuilt in ticket fare are as under:-


4. In case of Rajdhani/Shatabdi/Duronto type trains where catering charges are part of the ticket fare, amount of GST is to be reimbursed to the service providers on submission of proof of deposit of the same with the appropriate Government Authority. However, in case of Mail/Express trains and other static units where catering services are provided on payment basis and the above taxes are collected directly from the passengers through cash memo, money receipts etc., Zonal railways /IRCTC shall ensure that the GST collect from the passenger are deposited with the concerned Authorities as per the guidelines /procedures laid down by the M/o Finance. To ensure the same zonal railways shall also obtain monthly proof of compliance of tax deposit by the service provides as per laid down procedures.

5. In case of other mail/express trains and static unit, the GST amount shall not be rounded off. In case of showing separate GST amount for CGST and SGST/UTGST in that case also GST amount shall be separately mentioned upto two decimal place. As regard rounding off of chargeable amount, after levy of GST on the total amount it shall be rounded off to the nearest rupee.

6. In addition to the above, GST on catering services of other premium trains like Tejas, Gatiman, Shivalik etc. shall be levied @ 18%. Accordingly, necessary changes in the catering apportionment charges shall be advised by the Zonal Railways to CRIS.

This issue with the concurrence of Finance Dte. of Railway Board.

Please acknowledge receipt of this letter.

(Smita Rawat)
Exe. Director (T&C)
Railway Board

Click Here to view the original order

Authority :

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Be the first to comment - What do you think?  Posted by admin - July 16, 2017 at 6:01 pm

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Catering Policy 2017: NFIR

Catering Policy 2017: NFIR


No.II/80(i) / Catg. /Policy/2017

Dated: 21/06/2017

The Secretary (E),
Railway Board,
New Delhi

Dear Sir,
Sub: Catering Policy 2017-reg.
Ref: (i) Railway Board’s letter No. 2016/TG-IIV6001/Pt. dated 27/02/2017
(Commercial Circular No.20/2017
(ii) Railway Board’s letter No. E(NG)I-2003/TR/10 Pt. dated 27/06/2011.

The Railway Board have since issued catering policy 2017 vide Commercial Circular No. 20/2017 bearing letter No. 2016/TG-III/6001/Pt. dated 27/02/2017.

In this connection, NFIR conveys that pursuant to implementation of catering policy 2010, the Railway Board had consulted the Federation on the issues relating to service conditions of catering. staff and formal meetings were held at the level of AM (T&C) and decisions taken by an agreement with the Federations.

It is surprising to note that the Railway Board have not consulted the Federation while finalizing revised policy as replacement to catering policy 2010. The Departmental Catering Staff are in panicky as they feel that their future will get doomed. It needs to be appreciated that in the course of implementation of catering policy 2010, those Departmental Catering Staff deployed under IRCTC were taken back to Departmental Catering again by the respective Zonal Railways. Now, the revised policy has been brought into force and the Departmental Catering Units wherever exist are being outsourced/contractorized which would again dislocate the Departmental Catering Staff. Chronological events since the year 2013 would prove that Departmental catering staff have been subjected to hardships.
NFIR, therefore, urges upon the Railway Board to convene a meeting at the level of AM(T&C) early to discuss staff related issues arisen consequent to the attempts for implementation of catering policy 2017 for protecting the legitimate interests of Departrnental Catering Staff. Pending discussions and decision, it is also requested that the Catering Units presently manned by Departmental Catering staff on Zonal Railways may be allowed to continue without disturbance.

Yours faithfully,
(Dr. M. Ragharvaiah)
General Secretary

Source: NFIR

Be the first to comment - What do you think?  Posted by admin - June 23, 2017 at 7:11 pm

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Indian Railways takes various initiatives to facilitate travel in this summer

Indian Railways takes various initiatives to facilitate travel in this summer

In an endeavor to provide smooth travel experience to the railway travelers, Indian Railways have taken various initiatives for improved passenger experience. Considering the peak season during summers, Indian Railways is poised to offer convenient travel to the passengers without upsetting their plans. To ensure optimal utilization of available accommodation, following initiatives have been undertaken by Indian Railways:-

i) Finalization of first reservation chart at least 4 hours before the scheduled departure of the train.

ii) After preparation of first reservation chart, current ticket booking facility provided through any reserved ticket booking window as well as on internet till preparation of second reservation chart.

iii) Transfer of vacant available accommodation after preparation of second reservation chart to next remote location.

iv) Following facilities are also provided online through IRCTC website:

a) Waitlisted passengers given the option of accommodation in any other train without payment of any difference of fare or grant of refund thereon under VIKALP scheme. This facility can also be availed for e tickets booked prior to 01.04.2017

b) Tickets booked across reserved ticket booking window can be cancelled through IRCTC website or through 139.

c) In case of e tickets, boarding points can be changed through IRCTC website at least 24 hours before the scheduled departure of the train.

d) The facility of online booking of wheel chair provided free of cost to passengers.

e) The facility of online booking of retiring rooms through IRCTC website has been introduced.

f) Disposable bedrolls can be purchased through IRCTC website.

g) E Catering introduced to increase food options available with passengers.


Be the first to comment - What do you think?  Posted by admin - April 18, 2017 at 4:28 pm

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New Catering Policy 2017 in Railways: IRCTC

New Catering Policy -2017 in Railways

To improve the standard of food being provided to passengers in trains, new Catering Policy has been issued on 27th February 2017 wherein inter-alia IRCTC has been mandated to carry out the unbundling by creating a distinction primarily between food preparation and food distribution. In order to upgrade quality of food preparation, IRCTC is to set up new kitchens and upgrade existing ones. The salient features of the new Catering Policy 2017 are as under :-

(i) IRCTC to manage catering service on all mobile units. Pantry car contracts awarded by zonal railway to be reassigned to IRCTC.

(ii) Meals for all mobile units to be picked up from the nominated kitchens owned, operated and managed by IRCTC.

(iii) IRCTC not to outrightly outsource or issue licenses for provision of catering services to private licensees. IRCTC to retain the ownership and be fully accountable for all the issues pertaining to setting up and operation of the Base Kitchens and quality of food.

(iv) IRCTC to engage service providers from hospitality industry for service of food in trains.

(v) All four Base Kitchens under departmental operation of Zonal Railways (Nagpur, Chhatrapati Shivaji Terminus (CSTM) , Mumbai Central (BCT) and Balharshah) and all kitchen units i.e. Refreshment Rooms at A1 and A category stations, Jan Ahaar, Cell Kitchens are to be handed over to IRCTC on ‘as is where is basis’. IRCTC to set up its own Kitchens at additional stations, if required.

(vi) Kitchen structures/land/space to be handed over by zonal Railways to IRCTC, for a period of 10 years extendable for another period of 5 years, on a token license fee.

(vii) IRCTC to be responsible for management of Food Plaza, Food Courts, Fast food units within the ambit of this policy.

(viii) The setting up/ development / refurbishment of new or existing Base Kitchens/Kitchen units to be undertaken by IRCTC. These kitchens are to be owned, operated and managed by IRCTC.

(ix) IRCTC to develop different types of kitchens keeping in view supply of food and usage assessed.

(x) IRCTC to develop the Business model for the kitchens so that they can expand and enhance the service. IRCTC to prepare a detailed concession agreement for setting up/development of the kitchens.

(xi) Zonal railway to manage static unit (catering stall /milk stalls/ trolleys etc.) except base kitchens and kitchen units to be handed over to IRCTC .

(xii) For the purpose of allotment, a Refreshment Room (at B and below category stations) or a stall or a trolley to be deemed as one unit. As such, a single unit is to be awarded through a single license.

(xiii) Provision of perpetual renewal has been done away with. Now it has been envisaged that tenure of all static units (except kitchen units and Food Plaza) shall be 5 years only. Tenure of Food Plaza shall be for a period of 9 years.

(xiv) Allotments of General Minor Units at all category stations to be done through open, competitive, two-packet tendering system from the eligible bidders by divisions.

(xv) For the first time, it has been envisaged that allotment of Special Minor units (reserved category) at all category stations will be done by divisions through open tendering system within the similar reserved category. The technical eligibility criteria has been simplified.

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha on 05.04.2017 (Wednesday).


Be the first to comment - What do you think?  Posted by admin - April 5, 2017 at 6:10 pm

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Railways to provide fresh food cooked after every two hours

Railways to provide fresh food cooked after every two hours

New Delhi: Plagued with complaints, Railways plan to provide fresh food cooked at base kitchens in trains after every two hours to the passengers.

Railways, which provides about 11 lakh meals to passengers every day, has separated cooking and distribution of food under the recently launched new catering policy.

“We have decided to provide good quality food to our passengers and for that we have decided to have base kitchens at several places so that fresh food can be picked up at every two-hours of travel,” Railway Minister Suresh Prabhu said at the round table conference on catering here.

Participated by representatives from the food and beverage industry, self-help groups, senior IRCTC and railway officials, the round table conference aims to formulate a roadmap under the new catering policy to provide best catering service at rail premises.

Admitting complaints against food served in trains, Prabhu said, Whenever complaints come we always take prompt action. We had detailed discussion before formulating the policy and today we are having discussion for its smooth implementation.

Taking note of overcharging of food in trains, he said the issue will be taken up at the conference today. We have announced a new catering policy. There were many complaints against catering service. There were complaints against those who have got the catering responsibility under our earlier catering policy, he said.

Seeking participation of private players in food business for setting up base kitchens near stations, Prabhu said, We have decided how to provide good quality food to our passengers. So we decided to have base kitchens at many places across the country. The base kitchens will be mechanised kitchens with less human intervention. It can be done through PPP mode.

He said base kitchens will benefit passengers as fresh food can be picked up in trains in every two hours which even airlines cannot do. On the distribution front, Prabhu also sought participation of reputed caterers.

Delivery of food is important for an effective catering service. Delivery of fresh food in trains can also be done by reputed caterers with proper quality control mechanism, he added.


Be the first to comment - What do you think?  Posted by admin - March 22, 2017 at 7:33 am

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Aadhaar Must for Booking Online Train Tickets – How to enable?

Aadhaar Must for Booking Online Train Tickets – How to enable?

The Indian Railways is planning to move further Aadhaar based train ticket booking system through online to prevent touts. Now, IRCTC requested to all passengers who are all registered with this portal, entry their passenger detail with Aadhaar number.

Aadhaar verification is going to be mandatory to avail Senior Citizen concession in Railway booking soon, Please provide Aadhaar ID to add and verify Senior Citizen Passenger details through IRCTC Web portal. You can add the passengers list with Aadhaar number. Aadhaar verification is available only for Senior Citizens and not for all.

How to enable Aadhaar Authentication Service for Senior Citizen Passengers through IRCTC.

Steps to Authenticate Aadhaar Details
1. Login using your IRCTC User ID and Password on IRCTC eTicketing website.
2. Click “Master List” link under “My Profile” menu.


3. While adding new senior citizen passengers in the Master list, provide correct and complete details i.e. Name, Date of Birth, Gender as mentioned in the Aadhaar Card. Thereafter, select Senior Citizen concession option as Yes/No, ID card type as Aadhaar ID and provide Aadhaar number.

 4. Ensure that correct details as per Aadhaar Card have been submitted.
5. Click on “Add Passenger” button to Add Senior Citizen passenger and authenticate Aadhaar details.
6. Passengers will be added in the Master list with Verification Status as “Pending”.
7. To check the verification status of Aadhaar details, use “Click here to check pending Aadhaar verification status” option provided in the section.

 8. Verification status of Senior Citizen passengers who have authenticated their Aadhaar details successfully will be “Verified” and for failed authentications verification status will “Not Verified”.
9. Senior Citizen passengers already available in the Master list without Aadhaar verification can also be verified by using “Edit” option and submitting complete details including Aadhaar number.

Steps to Select Aadhaar verified Senior Citizen passengers during Ticketing Booking
1. After successful verification of Aadhaar details, Senior Citizen passengers can be selected from Master List and added to the Passenger Details while booking ticket.

 2. To add Aadhaar verified Senior Citizen passengers in the Passenger details page, use “Select Passenger From Your Master List” link. A pop up with complete details of Passengers in the Master List will be displayed. Passengers selected from this page will be added to the Passenger entry form.


Source: 90Paisa Blog

Be the first to comment - What do you think?  Posted by admin - March 5, 2017 at 10:31 pm

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Shares of Railway PSEs – IRCTC, IRFC and IRCON to be listed

Shares of Railway PSEs – IRCTC, IRFC and IRCON to be listed

Consolidation, mergers and acquisitions of CPSEs to be encouraged, an integrated public sector ‘oil major’ soon

Pradhan Mantri Mudra Yojana budget target doubled to Rs. 2.44 lakh crores

Rs. 10,000 crores earmarked for recapitalisation of Banks, Need based additional allocation assured

While presenting the General Budget 2017-18 in Lok Sabha here today, the Union Finance Minister Shri Arun Jaitley has said that the shares of Railway Public Sector Enterprises (PSEs) like IRCTC, IRFC and IRCON will be listed in stock exchanges. The Government will encourage strengthening the CPSEs through consolidation, mergers and acquisitions and soon create an integrated public sector ‘oil major’, he added.
Stating that the Pradhan Mantri Mudra Yojana (PMMY) has proved an overwhelming success in extending funds for the deprived sections, Shri Jaitley doubled the budget target under the scheme to Rs. 2.44 lakh crores.
Easing the stressed legacy accounts of banks, Shri Jaitley earmarked Rs. 10,000 crores for recapitalisation of Banks in 2017-18 and assured need based additional allocation.
Stating that the disinvestment policy announced in the last budget will continue, Shri Jaitley further said that the Government will put in place a revised mechanism and procedure to ensure time bound listing of identified CPSEs on stock exchanges. This will foster greater public accountability and unlock the true value of these companies, he added.
Shri Jaitley said the CPSEs will be integrated across the value chain of an industry through consolidation, mergers and acquisitions. By these methods it will give them capacity to bear higher risks, avail economies of scale, take higher investment decisions and create more value for the stakeholders, he added. Possibilities of such restructuring are visible in the oil and gas sector. The Government proposes to create an integrated public sector ‘oil major’ which will be able to match the performance of international and domestic private sector oil and gas companies.
The Finance Minister said that the Exchange Trade Fund (ETF), comprising shares of ten CPSEs, has received overwhelming response in the recent Further Fund Offering (FFO). The Government will continue to use ETF as a vehicle for further disinvestment of shares. Accordingly, a new ETF with diversified CPSE stocks and other Government holdings will be launched in 2017-18, he added.
Shri Jaitley said that the focus on resolution of stressed legacy accounts of Banks will continue and the legal framework has been strengthened to facilitate resolution, through the enactment of the Insolvency and Bankruptcy Code and the amendments to the SARFAESI and Debt Recovery Tribunal Acts. In line with the ‘Indradhanush’ roadmap, an amount of Rs. 10,000 crore is provided for recapitalisation of Banks in 2017-18 and additional allocation will be provided, as may be required, he added.
Shri Jaitley said that the Pradhan Mantri Mudra Yojana has contributed significantly to funding the unfunded and the underfunded. He further said that the last year target of Rs.1.22 lakh crores was exceeded and for 2017-18, he proposes to double the lending target of 2015-16 and set it at Rs. 2.44 lakh crores. Priority will be given to Dalits, Tribals, Backward Classes, Minorities and Women, he added.
Shri Jaitley said that the Stand Up India scheme was launched by the Government in April 2016 to support Dalit, Tribal and Women entrepreneurs to set up green field enterprises and become job creators. Over 16,000 new enterprises have come up through this scheme in activities, as diverse as food processing, garments, diagnostic centres, etc, he added.


Be the first to comment - What do you think?  Posted by admin - February 1, 2017 at 3:00 pm

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Clarification on purchase of Air Tickets from unauthorized agents for non- entitled officials to travel by air

Clarification on purchase of Air Tickets from unauthorized agents for non- entitled officials to travel by air

The Secretary, OFB, ID-A, S.K. Bose Rd, Kol-01
All Sr. General Managers/All General Managers

Ordnance/ Equipments Factories.
All Group controllers & Branch AOs

Sub: Clarification on purchase of Air Tickets from unauthorized agents for non- entitled officials to travel by air

Kindly refer to DoP&T letter No.31011/3/2015-Estt(A.lV) dated 18/02/2016 wherein it is mentioned under points 14 & 15 that Govt employees not entitled to travel by air, may travel by any airline. However, reimbursement in such cases shall be restricted to the fare of their entitled class of train/transport or actual expense, whichever is less. In all cases whenever a Govt servant claims LTC by air, he/she is required to book the air tickets either directly through the airlines or through the approved travel agencies viz M/s Balmer Lawrie & Co. Ltd/ M/s Ashok Tours & Travels Ltd/ IRCTC. Booking of tickets through any other agency is not permissible.

This is for your information, guidance and necessary action please.



Be the first to comment - What do you think?  Posted by admin - January 27, 2017 at 10:04 am

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IRCTC to launch new App for faster booking of tickets

IRCTC to launch new App for faster booking of tickets

New Delhi: Indian Railway Catering and Tourism Corporation (IRCTC) Limited will soon launch a new ticketing App which will have several features added on the existing one for faster booking of tickets.

Equipped with latest technology, existing IRCTC Connect will now become IRCTC Rail Connect to facilitate booking of train tickets in a faster and easier way, a senior Railway Ministry official said.

IRCTC, which handles online train ticket bookings, will formally unveil the IRCTC Rail Connect App next week to cater to the growing demand of passengers to make the ticketing App more user-friendly and faster.

The new ticketing App will be based on next generation e-ticketing system. It will be synchronised with the ticketing website also, which is missing in the current system.

Travellers will continue to be able to search and book train tickets, check their existing reservations or cancel them, and get upcoming journey alerts in the new application.

IRCTC Rail Connect will retain the passenger details for the recently-booked tickets, so that they don’t have to enter their details again and again.


Be the first to comment - What do you think?  Posted by admin - January 6, 2017 at 7:28 pm

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Insurance Scheme For Railway Passengers

Insurance Scheme For Railway Passengers

An Optional Travel Insurance Scheme on a pilot basis for one year has been launched w.e.f 01.09.2016 for the Railway passengers who book e-ticket through official website of Indian Railway Catering & Tourism Corporation (IRCTC) at the premium of Rs. 0.92 per passenger.

This insurance scheme provides financial support to the family/legal heir in case of death/injury of reserved passengers due to train accident/untoward incidents as defined under section 123 read with Sections 124 and 124A of the Railways Act, 1989, subject to the qualification that the coverage will be valid from the actual departure of train from the originating station to actual arrival of train at the destination station including ‘process of entraining’ and ‘process of detraining’ the train.

The Sums Insured to be given to passengers are as follows: (i) In case of Death- Rs. 10 lakh, (ii) Permanent Total Disability – Rs. 10 Lakh, (iii) Permanent Partial Disability upto- Rs. 7.5 Lakh, (iv) Hospitalization Expenses for Injury -Rs. 2 Lakh, (v) Transportation of mortal remains – Rs. 10 Thousand.

IRCTC which is a wholly owned undertaking of Ministry of Railways has entered into an agreement with three Insurance Companies through Limited Tender, namely (i) Shriram General Insurance Company Ltd., (ii) ICICI Lombard General Insurance Company Ltd., and (iii) Royal Sundaram General Insurance Co. Ltd.
(a) Ex-gratia is paid to the victims of train accidents and untoward incidents at the following scales:

  Train Accident
Untoward Incident
(Sec. 124-A)
In case of death Rs. 50,000/- Rs. 15000/-
In case of grievous injury Rs. 25,000/- lump sum for hospitalisation upto 30 days.
Rs. 300 per day at the end of every 10 day period or discharge,
whichever is earlier.
Rs.5000/- lump sum for hospitalisation upto 30 days.

Rs. 1000/- per week or part thereof the period for indoor treatment
upto further six months of hospitalisation.

Rs. 500/- per week or part thereof the period for indoor treatment
upto further five months of hospitalisation.

  The maximum period for which ex-gratia is payable to the
grievously injured passenger will be 12 months.
In case of simple injury Rs
Rs. 500/-

The insurance scheme is available on optional basis to passengers of all reserved classes (SL, 1AC, 2AC, 3AC etc.) of all trains except passenger trains and sub-urban trains for tickets booked online on the IRCTC websites.

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha on 09.12.2016 (Friday).


Be the first to comment - What do you think?  Posted by admin - December 9, 2016 at 3:32 pm

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Relaxation from payment of Service Charge in internet booking of Railway tickets through IRCTC

Relaxation from payment of Service Charge in internet booking of Railway tickets through IRCTC

Ministry of Railways has decided that in order to help passengers and incentive’s the payment through credit/debit/cash cards instead of cash payment for booking of reserved tickets, Service Charge shall not be collected on booking of e-tickets/ i-tickets from 23rd November to 31st December, 2016.

Service Charge is Rs. 20 on sleeper/ 2nd Class and Rs. 40 on AC classes for booking through IRCTC.


Be the first to comment - What do you think?  Posted by admin - November 23, 2016 at 10:27 pm

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Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016

Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016



No. TC-II/2003/2016/refund

New Delhi, 10.1.2016

To Chief Commercial Managers
All zonal Railways

Managing Director/CRIS/Chankyapuri/New Delhi
Managing/Director/IRCTC/New Delhi

Sub: Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016.

Ministry of Railways desire that tie procedure for cancellation of tickets and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016 shall be revised as under:-

(i) Cancellation of such tickets and refund of fare of value Rs.10,000/- and above shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be only through Cheque / ECS payment.

(ii) Such ticket may be refunded through filing of TDR only on surrendering of original ticket. TDR shall filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g. TDR shall be filed only upta half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours before the scheduled departure of the train, for which ticket has been issued etc.,

(iii) In such cases TDR and rerund of fare as per refund shall be allowed for waitlisted tickets also only through Cheque / ECS payment.

(iv) This shall be implemented with immediate effect.

This issues with concurrence of Finance (Commercial) and Accounts Directorates of Ministry of Railways.

CRIS may make necessary changes in the software.

Ensue action accordingly and confirm.

(Vikram Singh)
Director Passenger Marketing
Railway Board


Be the first to comment - What do you think?  Posted by admin - November 14, 2016 at 5:50 pm

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Provision of Yatri Mitra Sewa for booking of wheelchair services cum porter services at Railway Stations.

Provision of Yatri Mitra Sewa for booking of wheelchair services cum porter services at Railway Stations.

With a view to provide support to old and differently abled passengers requiring assistance at the stations, Ministry of Railways has decided to introduce Yatri Mitras Sewa for enabling passengers to book wheelchair services cum porter services. The salient features of the Yatri Mitra Seva are as under:

1. Yatri Mitra
A Yatri Mitra can either be a Sahayak or any other person provided by IRCTC or the service provider appointed by IRCTC for this purpose.

2. Services to be provided by Yatri Mitra
Yatri Mitra shall provide Wheel chair cum porter services to differently abled, ailing and old persons.

3. Provision of Yatri Mitra Sewa

  • The responsibility of providing Yatri Mitra Sewa has been entrusted with IRCTC. IRCTC may provide this service ‘Free of cost’ through some NGO, charitable trust, PSUs etc under CSR. However, if this service can’t be provided ‘Free of Cost’ due to lack of response from NGOs, Charitable trust, PSUs etc, IRCTC may arrange this service on payment basis through a service provider or on its own.
  • IRCTC may also arrange these services through existing Battery Operated Car (BOC) Operator, wherever, an agency is providing the service.

4. Booking of Yatri Mitra
The booking of Yatri Mitra can be done as under:

  • The Yatri Mitra service can be booked on IRCTC e-ticketing website and 139 (IVRS and SMS) or through a mobile.
  • A Mobile Application developed by CRIS would also be made available for booking of Yatri Mitra as and when it is developed and released by CRIS.
  • A dedicated Mobile number for each station, where this service is available, shall be made available by the Service provider/IRCTC which would be displayed on IRCTC e-ticketing website and zonal websites of Indian Railways to facilitate booking of Yatri Mitra.
  • Based on the station at which the facility is booked by the passenger, the booking details (Train Name and Number, date and time of arrival/departure, PNR number, Name of the passenger, Coach and berth number) will be sent by SMS both to the passenger and service provider/IRCTC along with the amount chargeable, if applicable, for the service.
  • The mobile number of the Yatri Mitra shall also be sent to the passenger through SMS before the expected time of the arrival of the passenger so that the passenger can contact the Yatri Mitra.
  • The Mobile Application developed by CRIS would have the facility for the service provider to update the status after providing the service. The passenger would also have the option to give feedback regarding compliance for his booking.

5. Operation of Yatri Mitra Seva
The Yatri Mitra Sewa shall be operated on following lines for arriving, transferring and departing passengers:

  • Arriving/Transferring Passengers
    o The IRCTC/service provider on receipt of SMS will ensure that the Yatri Mitra is arranged/positioned at the platform near the coach of the arriving passenger.

    o The mobile number of the Yatri Mitra shall also be sent to the passenger through SMS in advance.

    o On arrival of the train, the Yatri Mitra shall approach the passenger near his coach, greet him, show his mobile message which will be similar as sent to the passenger himself. On instructions of passenger, he will pick up his/her luggage and help him/her in sitting in wheelchair and take him to desired exit gate or any other platform in case of transfer passenger.

    o In case of late running of train, the service provider shall contact the passenger on the mobile number given by the passenger at the time of booking and arrange the service as per expected arrival of the train at the station.

  • Departing Passengers
    o The IRCTC/service provider on receipt of SMS will ensure that the Yatri Mitra is arranged/positioned at the nominated entrance of the station building from where the passenger will be boarding the train.

    o Yatri Mitra shall contact the passenger on the mobile number given by the passenger at the time of booking and confirm the expected time of arrival of the passenger and entrance gate of station.

    o On arrival of the passenger at entrance gate of station, the Yatri Mitra shall approach the passenger, greet him, and show his mobile message which will be similar as sent to the passenger himself. On instructions of passenger, he will pick up his luggage and help him/her in sitting in wheelchair and take him to the platform where train has to arrive.

6. Storage/Parking of wheelchairs
The Railway shall provide space for storage/parking of wheel chairs as per requirement of number of wheelchairs and charging point if wheelchairs are battery operated. In case service is provided Free of cost, electricity for charging battery of wheelchairs shall be provided free. In case of paid service, the cost of electricity on consumption basis and connection shall be charged to the service provider as per extant practice.

7. Service Charges
The service charges, if applicable, shall be kept reasonable and affordable keeping in mind the objective of providing services to the needy.The service charges should be collected by the Service provider directly from the passenger.

8. IRCTC shall provide adequate number of wheelchairs at the station as per the requirement to be decided in consultation with SrDCM/DCM of concerned division. Preference should be given to battery operated wheelchairs.

9. The Yatri Mitra appointed by service provider shall be issued an ID card and permit to provide these services at the station by SrDCM/DCM of the concerned Division.

10. The service will be available at major stations.


Be the first to comment - What do you think?  Posted by admin - September 19, 2016 at 4:43 pm

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Irregularities and misuse in availing Leave Travel Concession – Guidelines to be followed

Irregularities and misuse in availing Leave Travel Concession – Guidelines to be followed.

No. 31011/3/2013-Estt (A.IV)
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
Establishment A-IV Desk

North Block, New Delhi-110 001
Dated July 12, 2016


Subject: Irregularities and misuse in availing Leave Travel Concession – Guidelines to be followed.

The undersigned is directed to enclose a copy of draft O.M. on the subject noted above for comments within 15 days to the undersigned (email address:

(Surya Narayan Jha)
Under Secretary to the Government of India


The undersigned is directed to say that some instances where some Government servants colluded with private travel agents to submit LTC claims showing inflated airfare to  clandestinely obtain undue benefits like free boarding/lodging/transport or cash refunds have come to notice of the Government.

2. In order to curb these malpractices the following steps may be taken:

(i) As per instructions reiterated from time to time, in all cases whenever a Govt. servant claims LTC by air, he/she is required to book the air tickets either directly  through the airlines (Booking counters, website of airlines) or by utilizing the service of  authorized travel agents viz. ‘M/s Balmer Lawrie & Company’, ‘M/s Ashok Travels &  Tours’ and ‘IRCTC’. Proposals from different Ministries/Departments for relaxation  continue to be received on the plea that the Government servant was not aware of this  requirement. Vide the OM dated No. 31011/3/2015-Estt (A.IV) dated 18th February, 2016 detailed guidelines on submission and processing of claims were circulated. These guidelines are required to be made available to Government servants whenever they apply for LTC. Plea of ignorance of the instructions therefore cannot be used by such Government servants.

The nodal Ministries of M/s Balmer Lawrie & Co. (Ministry of Petroleum and Natural Gas), M/s Ashok Travels & Tours (Ministry of Tourism) and IRCTC (Ministry of Railways) shall issue instructions to these organisations to ensure compliance to the instructions issued vide O.M. dated 18 th  February, 2016 on issue of air tickets. Any violation of these instructions shall invite blacklisting.

(ii) Vide the Department of Expenditure’s O.M. No. 19024/1/2009-E.IV dated 04.03.2011, it was clarified that reimbursement of air fare lower than LTC-80 fare of Air India is admissible for the journey(s) performed by Air India under LTC-80. LTC-80 fare is to be used as the ceiling beyond which no claim will be entertained. It has now been decided that in accordance with the canons of financial propriety, Government servants should purchase tickets at the lowest rate available at the time of booking for the date and time of scheduled journey. Government servant will be required to submit the print out of the tickets showing date and time of booking in addition to the fare charged. It may, however, be kept in mind that in some cases of cancellation/rescheduling, a refund fee may be applicable. This will be borne by the employee unless the journey had to be rescheduled/cancelled due to exigencies of work. The Authority which has approved the LTC will have the powers to cancel or reschedule it.

From pre-page:

(iii) While submitting the LTC claim after completion of the LTC journey, the Govt. servant will be required to submit a self-certificate on plain papers as follows:

(1) I certify that the airfare claimed by me is in respect of the fare charged by the Airline for the air journey only and does not include any charges for any facility/undue benefit including boarding/lodging/local transport.

(2) I also certify that I have booked the ticket at the lowest fare available for the destination at the time of booking for the scheduled date and time of departure. I am aware that suppression of any information or furnishing wrong information will render me liable to disciplinary action.

3.  The Administrative Ministries/Departments may also from time to time do random checks from airlines whether the tickets were booked at the lowest fare available on that date.  Attention of the Ministries/Departments is also invited to Rule 3(1)(i) of the Central Civil Services (Conduct) Rules, 1964 which requires the Government servants to maintain absolute integrity at all times. In addition, cheating/fraud also attract various sections of the Indian Penal Code 1860. Ministries/Departments should therefore not hesitate to take severe action against employees guilty of deliberate malpractices, particularly in collusion with travel agents etc.

4. All the Ministries/ Departments of Government of India are requested to bring the contents of this O.M. to the notice of all concerned.

(Surya Narayan Jha)
Under Secretary to the Government of India

The Secretaries
All Ministries / Departments of Government of India.
(As per the standard list)

Be the first to comment - What do you think?  Posted by admin - July 18, 2016 at 10:39 pm

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Two Years Achievements of Ministry of Railways (May 2014 to May 2016)

Two Years Achievements of Ministry of Railways (May 2014 to May 2016)


  • Indian Railways launched three social media platforms on Facebook, Twitter and You Tube with the handle @railminindia.  Ministry of Railways employed first of its kind, a real time 24×7 public grievance system through Twitter and provided medical, security and other emergency assistance to travelling passengers
  • All India Security Helpline 182 set up to report any untoward incident and seek emergency help during travel
  • The All India Passenger Helpline ‘138’ provided for all other query/complaints during travel
  • A mobile based application viz. Complaint Management System (COMS) launched
  • E-catering facility launched at 100 stations. 408 railway    stations designated for providing E-catering
  • A massive scheme for providing Water Vending Machines (WVMs) to provide RO Water at affordableprices is under implementation by Railway PSU IRCTC
  • Reservation quota of two lower berths per coach in Sleeper class enhanced to four lower berths per coach for Senior Citizens and Women
  • Tatkal reservation timings have been staggered to serve dual purpose of providing convenience to the passengers and for staggering traffic on the e-ticket portal.All agents are debarred from booking tickets during first thirty minutes of opening of booking
  • Automatic refund of Confirmed /RAC e-tickets on cancellation of trains similar to waitlisted e-tickets is granted without filing of TDR
  • Time limit for booking reserved tickets was increased to 120 days w.e.f. 01.04.2015
  • Destination alert and wake up alarm services launched on 139
  • Automatic Destination Alerts to passengers through SMS for Rajdhani and Duronto trains.
  • E-ticketing facility launched for disabled persons and for accredited journalist on concession pass.
  • Mobile charging facilities in all new general class coaches initiated.
  • Out of 1252 Stations identified for upgradation to Adarsh Stations’, 986 stations have so far been developed. 160 developed in last two years
  • Scheme namely ‘SMS Gateway’ launched enabling passengers to get SMS alerts on the status of reserved tickets
  • New Generation system put in place which can book 7200 online tickets instead of 2000 tickets per minute and can attend 2,00,000 enquiries instead of 50000 per minute
  • Rationalization of Computerized Passenger Reservation System (PRS) done to enable passengers to buy tickets even after the preparation of reservation charts
  • Paperless unreserved ticketing including Paperless Platforms tickets through mobile phone introduced in suburban sections of Western Railway, Central Railway, South Central Railway, Southern Railway, Eastern Railway, South Eastern Railway
  • Pilot Project of hand Held Terminals for TTEs launched
  • E-booking of disposable linen started on trains at New Delhi Railway Station and Nizamuddin Railway Station, Mumbai Central (BCT), Chattarpati Shivaji Terminus (CSTM), Southern Railway
  • E-booking of Wheel chair launched
  • Currency Coin cum Card operated Automatic Ticket Vending Machines installed at select stations.
  • Initiated one of the largest free public wifi fi systems in the world. Launched at 26 stations with a plan to extend it to 100 Stations by December this year and to 400 stations by 2018.
  • The booking of retiring rooms at different railway stations made online making it convenient and transparent
  • E-Ticketing portal in Hindi launched
  • 60 lifts and 150 escalators provided in last 2 years at Railway stations
  • Model Rake (a passenger carrying train with 24 coaches) developedwith improved interiors, colour scheme, aesthetics and amenity fittings. This is running as a train between New Delhi and Varanasi.
  • Cancellation of confirmed, RAC and Waitlisted PRS counter tickets made easy using IRCTC website or phone No. 139.
  • Provision made for acceptance of international debit and credit cards for payment of E-ticket through IRCTC website
  • Yatri Ticket/Sewa Kendra (YTSK) Scheme launched to allow private agents to operate ticketing terminals for selling reserved as well as unreserved tickets
  • Indian Railways started six pilgrims’ special tourist trains. More such trains being planned in subsequent phases
  • Dustbins to be provided in non AC coaches also
  • NIFT, Delhi has been engaged for designing of bedroll etc.
  • A new ‘Rail Neer’ plant for package drinking water set up at Ambernath (Mumbai).
  • In order to increase availability of accommodation for general class passengers on long distance Mail/Express trains, GMs were delegated powers to de-reserve Sleeper Class (SL) coaches as General Coaches (GS) in identified trains & sectors
  • Suvidha Trains with graded pricing structure introduced with facility for booking on PRS in addition to e-tickets and facility of limited refund on cancellation of ticket
  • The Defense Travel System to eliminate exchange of defense warrants was rolled out on the NGeT platform. Till date about 2000 Defense units have started issuing tickets through this platform without exchange of warrants
  • Number of berths available for physically challenged has been increased from 2 to 4
  • ‘VIKALP’, Alternative Train Accommodation System (ATAS)  launchedwith a view to provide confirmed accommodation to waitlisted passengers and also to ensure optimal utilization of available accommodation. This facility is now available on New Delhi – Jammu, New Delhi – Lucknow, Delhi-Howrah, Delhi- Chennai, Delhi-Mumbai and Delhi-Secunderabad Circuits,
  • Launched pre-cooked (ready-to-eat) meals of reputed brands on some trains.
  • Commencement of provision of Braille signage on 3000 coaches has been given in order to facilitate travel to visually impaired passengers.
  • Provision of foldable ladder in First AC coaches launched


  • Provision of Bio degradable garbage bags to passengers started on pilot basis


  • Escorting ladies special trains and ladies compartment by security squad


  • Security helpline 182 activated and real time complaint resolution through Twitter employed with a high priority to women security issues


  • Fitment of CCTV surveillance cameras for women security in trains initiated with first such fitment undertaken in Amritsar-New Delhi-Shan-e Punjab Express
  • Development of security App over some of the Zonal Railways
  • Middle bay reserved for women
  • Pilot Project of Sale of Unreserved Tickets  through Hand Held Terminals initiated at Hazrat Nizammudin Railway Station of Northern Railway.


  • Indian Railways has taken a giant leap forward in ‘Make in India’ drive by signing Agreement for setting up of Diesel Locomotive Factory (DLF) at Marhowra, Saran district, Bihar for procurement and maintenance of mainline most modern high power Diesel Electric Locomotives with M/s GE Diesel Locomotive Pvt. Ltd. A separate agreement signed with M/S ALSTOM for setting up of electric locomotive factory at Madhepura, Bihar for procurement and maintenance of most modern high power electric locomotives, both major PPP and FDI tenders of Indian Railways. This would be one of the highest FDI’s in India amounting to order book of almost Rs 40,000 Crore.


  • The Ministry has initiated process for procuring high speed train sets which will improve average speed of passenger carrying trains thereby reducing journey time.


  • MoU between India and Japan signed for Mumbai–Ahmedabad High Speed Rail Project using Shinkansen Technology covering a total of 508 kms. A new entity named National High Speed Ra Extension of newly introduced cancellation facility for PRS
  • il Corporation Limited has been set up in February, 2016 to implement the project


  • Further high speed studies are being conducted by Ministry of Railways on Diamond Quadrilateral High Speed Rail network. Feasibility studies of Delhi- Mumbai, Mumbai- Chennai and Delhi- Kolkata are underway.  The feasibility studies of Delhi-Nagpur and Mumbai –Nagpur corridors are being taken up through G2G cooperation with Chinese and Spanish governments respectively


  • Ministry of Railways launched Gatimaan Express, country’s first semi high speed train with a maximum speed of 160 kmph between Delhi and Agra heralding a new era of high speed rail travel in India


  • Redevelopment of 400 Stations to be developed on e-bidding on as is where is basis; 10 stations handed over to IRSDC


  • Indian Railways commissioned 2828 Km of Broad Gauge lines, highest ever in 2015-16 against an average of 1528 Km from 2009-14.


  • IR commissioned two mega bridges over river Ganga at Patna and Munger.With these, the Railway networks of North and South Bihar have been integrated.


  • The executions of the biggest infrastructural projects in the country, Eastern and Western DFCs have been fast-tracked.  Revised cost estimates have been approved by the Cabinet and funding has been tied up.  Rs.25,320 Cr worth of contracts have been awarded in the last two years, which is more than double of the total contracts of Rs.12,240 Cr awarded since commencement. The first ever section on DFC of 56 km between Durgawati-Sasaram has been commissioned. The project is progressing well for commissioning in phases by 2019


  • Rail Wheel Plant, Bela commissioned and regular production started


  • Diesel loco factory at Varanasi is being expanded


  • DEMU factory at Haldia was commissioned and Mid-life Rehabilitation Workshop for coaches at Jhansi completed.


  • One of the most challenging railway projects, conversion of 1500 V DC to 25000 V AC traction system has been successfully completed over the entire Mumbai division of Central Railway.


  • During 2014-16, 3105 route kilometres have been electrified, which is an average of 1552.5 RKM/ annum as against 1236 RKM/annum during previous five years.


  • Construction of Electric Lolo Assembly & Ancillary Unit of CLW at Dankuni in West Bengal completed


  • Modern LHB Coach manufacturing facility commissioned at ICF Chennai.


  • The Chhapra factory has started regular production of cast wheels for rolling stock. The installed capacity of the plant is 1Lac wheels per annum.


  • Foundation stone laid for setting up Traction Alternator Factory at Vidisha to manufacture 100 traction alternators per annum of high horse power diesel locomotives which are currently being imported


  • Significant boost in elimination of unmanned level crossing which has resulted in safe operations. In 2015-16, a total of 1253 unmanned level crossings were eliminated and 1024 Road over/ Road under bridges were constructed. This marks an improvement of 35% against the average number from 2009-2014



  • A Memorandum of Understanding with LIC of India for obtaining funds to the tune of Rs.1.5 lakh Cr signed.
  • MOF approved issue of tax free bonds by IRFC amounting to Rs.6,000 Cr
  • Discussions initiated with World Bank for setting up a Railway Infrastructure Development Fund of around USD 30 Bn
  • Powers delegated and decentralized for improving efficiency and transparency. Measures for E-tendering, E-auctioning, E-ticketing, E-Governance, E-Freight Demand, E-Catering, E-Wheel Chair, E-Concierge etc. takenfor efficiency and transparency
  • Ministry of Railways (MoR) signed Memorandum of Understanding (MoU) for formation of Joint Venture Companies with six State Governments viz. Odisha, Maharashtra, Andhra Pradesh, Kerala, Chhattisgarh and Telangana.JVs would undertake project development works for an identified basket of projects, which will inter-alia include surveys, preparation of Detailed Project Report (DPR) and getting requisite approvals, processing for sanctioning of identified projects and monitoring
  • Ministry of Railways conducted world’s largest online exam for recruitment for almost 90 lakh aspirants. With a view to increase transparency, a new system of handing over the Question Booklets to the candidates has been introduced.A pilot project of uploading of Answer Keys and Cut-off marks has also been initiated.
  • Deloitte, a consulting firm has been engaged for studying the manpower rationalization of the Group A services.  Report submitted and is under examination
  • Four Centres of Railways Research set up in premier educational institutions
  • Development of an online system initiated for grievance redressal of both serving as well as retired railwaymen
  • Railways signed MoU to set up its own Railway Design Centre in collaboration with  National Institute of Design (NID)
  • The process for putting in place a regulator “Rail Development Authority” has been initiated. A concept note was uploaded to receive feedback from all stakeholders. Process for drafting of a bill/executive order underway.
  • 100 % FDI allowed in identified areas of railway sector and sectoral guidelines on FDI formulated
  • Ministry of Railways implemented 100% E-procurement solution for all kinds of contracts – goods, works and services. It isIndia’s largest e-procurement system
  • A web-enabled IT-Application “Project Monitoring and Information System (PMIS)” launched which will be implemented in Udhampur-Srinagar-Baramullah Rail Link (USBRL) project, followed by other mega and complex projects of Indian Railways. This will increase transparency in project monitoring


  • “Technology Mission on Indian Railways (TMIR)” for Development/Research/Innovations in Railway Technologies in association with Department of Science & Technology, MoHRD and representatives of Industry has been set up
  • Creation of Mobility Directorate in Railway Board’s Office
  • Creation of Non-Fare Revenue Directorate in Railway Board’s Office
  • Release of Handout on ‘Railway initiatives for Ease of Doing Business’ and Nomination of ‘Key Customer Managers’


  • Commissioned 26 MW wind mill power plant at Jaisalmer
  • 10MW Solar Plants installed in two years. Massive solarisation (1000 MW Solar Power Plants) planned in next Five years with an eye on making Railways, the largest solar power producer in the country
  • Railways provided27,000 bio-toilets in trains in the last two years.A target of 30000 bio-toilets setfor the next financial year
  • First ‘Green’ DEMU train introduced on Northern Railway to run between Rewari-Rohtak section
  • A hybrid toilet system, combining best features of a   vacuum toilet system and indigenous bio-toilet system has been installed for trial in a First Class air conditioned coach of Dibrugarh Rajdhani which is running wellsince September 2015. The system does not require any waste handling facilities for evacuation and processing of waste. This system uses significantly less quantity of water is used for flushing
  • A new separate Environment Management Directorate formed to address all environment related issues in a focused and integrated manner
  • M/s. RITES has been engaged for setting up of two pilot plants at NDLS and JP for disposal for Municipal Solid Waste (MSW) in an environment friendly manner including conversion of Waste to Energy (bio-methanation)
  • A major push was given to get additional sanction of more than 30 Water Recycling Plants during 2015-16. As against this, less than 30 WRPs have been functioning all these years
  • Setting up of Automatic Coach Washing Plants in major coach maintenance depots
  • After field trails, IR has now developed the environmental friendly composite sleepers made up of recycled plastic waste, which will be used over all girder bridges in future for improved maintainability and facilitating higher speeds and higher axle loads.
  • Indian Railways has started a massive exercise of planting trees alongside Railway Track with the signing agreement with Haryana & Punjab Government in the first phase.


Indian Railways joined the Swacch Bharat Abhiyan in a big way. It formulated an integrated policy on cleanliness


  • 27 Charitable Institutions/Social Organizations invited to take part in ‘Swachh Rail, Swachh Bharat Abhiyan’ through Shramdaan campaign


  • Criterion for qualification of OBHS trains revised to include all importantmail &express trains. 7 more Clean Train Stations added and 240 new trains added on OBHS in last two years


  • “Clean My Coach” Servicelaunched for any cleaning requirement in the coach. A passenger can send an SMS on a mobile number 58888 or book through app and his request is attended to


  • 16 more mechanised laundries set up in the last two years. Now around 45 percent linen is cleanedthrough mechanised laundries


  • Intensive mechanised cleaning of coaching in coaching depots through professional agencies – 132 Coaching Depots in different Railways already have the system


  • Cleaning of 50 major stations has been outsourced to professional agencies


  • Cleanliness audit through 3rd party started for Railway stations institutionalised. Ranking of stations based on cleanliness would be generated periodically


  • Indian Railways completed Udhampur-Katra Broad gauge line in the State of Jammu and Kashmir bringing Katra on Broad Gauge Railway map
  • Lumding-Silchar Broad gauge section inaugurated giving seamless BG connectivity to Barak Valley of Assam
  • Meghalaya came on the rail map with the flagging off the first ever train from Guwahati to Medipathar in Meghalaya
  • The Prime Minister laid the foundation for a new line to take rail connectivity to Mizoram’s capital Aizwal
  • The Tripura’s Capital Agartala came on the broad gauge rail map
  • Meter gauge will be fully eliminated in North-East in near future
  • IR commissioned 545 KM of Broad Gauge lines in North East in 2015-16 in comparison to 110 KM per year from 2009-2014



  • In 2015-16, Indian Railways generated an investment of Rs.15,000Cr through PPP. This is the highest achieved till now.
  • Partnership with State Governments, Industry is being encouraged to undertake coal and mining connectivity projects.
  • To encourage port connectivity projects, thrust has been given to implementation of projects under the participative model policy of 2012. Rail connectivity to Tuna Port at a cost of 142 Cr has been implemented in 2015. Also approvals under Joint Venture model have been granted to build rail connectivity to the ports of Jaigarh (Rs 771 Cr.), Rewas (Rs.349 Cr), and Dighi (Rs.724 Cr.)


  • Ministry of Railways for the first time has decided to launch three annuity projects Badrak- Nargundi 3rd line (900Cr.), Nagpur – Wardha 3rd line 550Cr. and Kazipet- Vijayawada 3rd line 1566 Cr in the current calendar year.



  • Massive rationalization of freight policies initiated
  • Merry-Go-Round system introduced to capture short lead traffic near steel plants and thermal power house
  • Post congestion charges withdrawn which will help in increasing traffic from the Ports to hinterland
  • Two-Point/Multi Point/Mini Rake facility extended to maximize traffic.
  • Roll on – Roll off scheme launched on Digha Rail Bridge over River Ganges near Patna. Under this scheme loaded trucks would be moved on the flat wagons to avoid congested roads across Ganges
  • Busy season charge withdrawn.
  • Automatic Freight Rebate Scheme for traffic loaded in Traditional Empty Flow Direction introduced
  • Computerized system to register demands for wagons introduced. Electronic forwarding note and Electronic Railway Receipts introduced to enhance efficiency and transparency in freight operations
  • Liberalised Wagon Investment Scheme, Wagon Leasing Scheme, Special Freight Train Operator Scheme, Private Freight Terminals, Automobile Freight Train Operator Scheme, accelerated to improve freight
  • Auto hub at Walajabad in Chennai Division developed for automobiles moment
  • Flagging off of Roll-On-Roll-Off(Ro-Ro) train Ex.-Bihta to Turki in Bihar.




  • Working towards ‘Zero Accident’ Mission.
  • TPWS is a safety Automatic Train Protection (ATP) system conforming to European Train Control System (ETCS) Level-1.    TPWS trials at 160 Kmph were successfully conducted.
  • 282 Level Crossing Gates have been interlocked with Signals to enhance safety.
  • A cost effective indigenous safety system – Train Collision Avoidance System (TCAS) is being developed indigenously by RDSO and the trails are on.
  • Pilot Project initiated for Improving Safety at Unmanned Level Crossing which include automatic warning to road users through flasher light and Sensing of Obstruction on level crossing and visual warning to train drivers


  • In the last two years, 14 MoUs/MoCs/other agreements for cooperation in rail sector have signed with Railways/Governments of Czech Republic, China, South Korea, Canada, Kazakhstan, Slovak Republic, UK, Japan, Germany, France, Russia & Sweden.
  • Under Skill India Initiative, 53 locations across the country have been identified by setting up training centres
  • Indian Railways made successful arrangements to transport drinking water to drought-affected areas of Latur district in Maharashtra
  • Indian Railways lent helping hand during the Nepal earthquake tragedy by providing ‘Rail Neer’ bottles and by transporting Nepal evacuees
  • Railways also helped during the J&K floods
  • Railways were in the forefront in extending help to the Indian nationals returning from Yemen
  • Indian Railway weightlifters (5 Women & 1 Men) represented India in the Commonwealth Youth; Junior & Senior Weightlifting Championship held at Pune from 11th to 15th November, 201. All Railway players won medals in this Championship
  • Memorandum of Understanding (MoU) signed Ministry of Railways and PEC University of Technology for setting up of ‘Kalpana Chawla Chair’ on Geospatial Technology for Indian Railways at PEC University of Technology, Chandigarh.

Be the first to comment - What do you think?  Posted by admin - June 2, 2016 at 6:20 pm

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Tour Packages For Gatimaan Express Travellers

Tour Packages For Gatimaan Express Travellers

Ministry of Railways
04-May, 2016

Indian Railway Catering and Tourism Corporation has started operating two different tour packages for those travelling in Gatimaan Express. The one day comprehensive package offers visit to Agra Fort and Taj Mahal in AC vehicle, food at hotel, guide etc. The two days / one night comprehensive package offers visit to Agra Fort, Itmad-ud-Daula’s tomb, Mehtab Bagh, Taj Mahal, Fatehpur Sikri and Sikandra in AC Vehicle, food, accommodation at hotel, guide etc.

This Press Release is based on information given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 04.05.2016 (Wednesday).


Be the first to comment - What do you think?  Posted by admin - May 4, 2016 at 7:09 pm

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Handing over of the Railway Catering System to IRCTC

Handing over of the Railway Catering System to IRCTC

As announced in the Rail Budget Speech 2016-17, Indian Railway Catering and Tourism Corporation (IRCTC) would begin to manage catering service in a phased manner.

The objectives of transferring the catering services from Railways to IRCTC were not fulfilled, as IRCTC could not professionalize the catering services. Therefore, the management of catering services were taken back by Railways from IRCTC as per the provisions of Catering Policy, 2010 .

In 2015, Sreedhran Committee, set up by the Ministry of Railways recommended transfer of catering services back to IRCTC since IRCTC was setup as an extended arm of the Indian Railways to professionalize catering services on Indian Railways. It has been decided to give back the catering services to IRCTC in a phased manner with unbundling catering services by creating a distinction primarily between food preparation and food distribution. In order to address the problems faced earlier, it has been decided that there will be no complete handing over of catering service by IRCTC to private licensees and Zonal Railways will have powers of supervision and monitoring.

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Rajya Sabha on 04.03.2016 (Friday).


Be the first to comment - What do you think?  Posted by admin - March 4, 2016 at 8:07 pm

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Provision of E-Catering Facilities in Railways

Provision of E-Catering Facilities in Railways

In order to widen the range of food options available to passengers, E-catering services have been introduced, through Indian Railway Catering and Tourism Corporation (IRCTC) in trains without pantry car or Train Side Vending as well as on 45 designated stations from where passengers of originating/passing trains can avail of this facility. The details of stations selected for this purpose are as follows:- Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneshwar, Visakhapatnam, Mughalsarai Junction (Jn.), Kanpur Central, Lucknow Jn., Varanasi, Jaipur, Bilaspur, Kharagpur, Allahabad, Gorakhpur, Anand Vihar Terminal, Hazarat Nizamuddin, New Delhi, Delhi, Amritsar, Chandigarh, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Central, Chennai Egmore, Ernakulam Jn., Kozhikkode, Madurai Jn., Thrisur, Tiruvananthapuram Central, Bangalore City, Yasvantpur, Nagpur, Pune, Agra Cantt., Gwalior, Jhansi, Bhopal, Ahmedabad Mumbai Central, Surat & Vadodara. IRCTC has tied up with renowned, reputed and established brands in the field of catering services so that the passengers can order good quality and hygienic food of their choice. Further, Janta Khana is also being made available through E-catering services.

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Rajya Sabha today.


Be the first to comment - What do you think?  Posted by admin - December 5, 2015 at 5:11 pm

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Train Enquiry Mobile Application on iOS platform – IT Enabled Passenger Services Launched by Indian Railways

Train Enquiry Mobile Application on iOS platform – IT Enabled Passenger Services Launched by Indian Railways

Paperless Unreserved Tickets, Season tickets, Platforms tickets, CoTVM, Train Enquiry Mobile App

IT Enabled Passenger Services Launched by Indian Railways

Shri Suresh Prabhakar Prabhu Launched these Services Through Video Conferencing from New Delhi. The Railway Minister Shri Suresh Prabhakar Prabhu launched following IT enabled passenger services through video conferencing from New Delhi:

1. Paperless Unreserved Ticketing through Mobile Phones on suburban stations over Central Railway

2. Paperless Platforms tickets at Chhatrapati Shivaji Terminus, Dadar Central, Panvel, Thane and Lokmanya Tilak Terminus, Andheri, Mumbai Central, Borivali, Dadar Western, Dadar Central, Vasai Road, Bandra, New Delhi and Nizamudding stations on Northern Railway, Western Railway and Central Railway

3. Paperless Season tickets on suburban sections of Western Railway, Central Railway and New Delhi-Palwal Section of Northern Railway.

4. Currency, Coin – cum – Card operated Automatic Ticket Vending Machines at various suburban stations on Central Railway and Western Railway.

5. Train Enquiry Mobile Application on iOS platform.

On this occasion ,Chairman Railway Board, Shri AK Mital and other Board Members, Additional Member(C&IS) Shri Mohd. Jamshed, MD CRIS Ms Vandana Nanda were among those present at the programme.

Speaking on the occasion , Minister Of Railways Shri Suresh Prabhu said ­“Moving ahead in the direction of making Digital India, today, I am happy to inaugurate the System for Paperless Unreserved Tickets, Paperless Season Tickets and Paperless Platform Tickets through Mobile Phones, in the Mumbai Suburban system of WR and CR and Delhi – Palwal section of Northern Railway from today.

About 50 Currency-cum-coin-cum-card Ticket Vending Machines (CoTVMs) are now functional over various stations.

I am also happy to inaugurate the Currency and Coin Operated Ticket Vending Machines (CoTVMs), being installed at various stations of Central and Western Railway. All these initiatives were promised in my Budget Speech this year.

Another initiative that is being launched today is the Train Enquiry Mobile App on the iOS that is Apple platform. This app has been working very well on the Android and Windows based mobile phones and now will give good facilities for Apple phone users also.

The paperless Unreserved Ticketing System is a boon for passengers traveling in suburban areas, since it will drastically reduce the time a passenger takes at the station, waiting in queue to buy a ticket. It will enable “Mission 5 minutes” (not more than 5 minutes to buy a ticket) to become a reality. Railways will also benefit from this innovation because they will be able to cope with higher ticket sales with lower investments.

The Paperless Ticketing service is already running in some sections of Mumbai Western Railway and Delhi. With the latest launch, this service will be available across all of Mumbai’s suburban sections on both Central and Western Railways. This system is based on the “UTS on Mobile” app, which has a “Railway Wallet” feature. While this system has been introduced to increase passenger convenience, a few safeguards have been built-in to prevent misuse of the tickets. Firstly, the tickets cannot be forwarded from one phone to another. Second, one cannot buy the ticket after starting one’s journey. A system of distinct daily colour codes, embedded QR codes, and sync feature has been devised to ease the work of the ticket examiners, while providing unparalleled convenience to the users.

A very useful feature added today is that of buying Paperless Season Tickets and Paperless Platform Tickets through the Mobile App. The Paperless Season Ticket feature will be particularly useful for the suburban passengers, large numbers of whom travel on Season Tickets.

Another innovative system being introduced for Mumbai suburban section of Western Railway and Central Railway is the Cash/Smart Card operated Ticket Vending Machine (CoTVM), which is a self-service kiosk for passengers to buy their own unreserved tickets. It has a user-friendly graphical interface that can be used by all passengers. The machine takes currency notes and coins in addition to smart cards for payment. This will save the passengers’ precious time, and will ease the pressure on the Railway administration as well, enabling them to give better service to the passengers. Again, security features”

Procedure for booking of Paperless Unreserved Journey tickets, Season tickets and Platform tickets

Download the Mobile application from Google Play Store or Windows Store.

  • Register by providing Mobile Number, Name, City, Train Type, Class, Ticket Type, Number of Passengers and Frequently travel routes.
  • Payment has to be made using R-Wallet. Upon successful registration, R-Wallet will be opened with Zero Balance.
  • Value can be topped up in R-Wallet by tendering cash across the nominated counter and also online on website “”.
  • Passenger can book single Journey ticket, Platform ticket as well as season tickets by choosing appropriate option in the App.
  • The Smart Phone should be GPS enabled to book single journey ticket and Platform ticket.

Functioning Of CoTVM

Cash/Smart card operated ticket vending machine (CoTVM) is a self-operated kiosk, which can be used by passengers to buy unreserved tickets through currency/coins/smart cards and to recharge smart cards. These kiosks have easy graphical interface for ticket transaction so that the user can operate these machines themselves. The kiosk accepts currency/coin of all glued/taped/coloured notes and accepts currency notes of Gandhi series. CoTVMs will reduce queue lengths at existing ticket counters by providing an alternate unmanned ticketing solution and mode of payment.

CoTVMs have the following functions

  1. Issue of non-concessional second class journey tickets for non-suburban section and second/first class journey/return tickets for suburban section.
  2. Issue of platform tickets.
  3. Renewal of non-concessional season tickets.
  4. Recharge of smart cards in denominations of Rs. 20/-, Rs. 50/-, Rs. 100/- and Rs. 500/-.

CoTVM consists of:

1. Thin Client

2. Thermal Printer

3. Touch screen

4. RFID reader

5. Cash Validator with 15 notes escrow

6. Coin Validator with 10 coins escrow

7. The cash box has the capacity to hold 25,000 notes and 3,000 coins.

The basic difference between automatic ticket vending machine (ATVM) installed upto now and CoTVM is that ATVM can issue tickets through smart cards only whereas CoTVM can issue tickets using cash (notes & coins) and smart cards. It can also be used for recharging these smart cards.

Security of CoTVM

The machine has two access doors, both at the front side of the machine and is equipped with mechanical & electronic locks. One door is used for maintenance activity by the service engineer. The second door is for accessing the cash box and is integrated with an alarm system. The alarm will go off whenever the door is opened by any unauthorized person. The machine has a cash box with electro mechanical lock at the bottom. Whenever the authorized supervisor wants to open the cash box to takeout shift cash, he/she will gain access to the machine by using a supervisory smart card and his password. After entering the password, machine will print the Daily Trains Cash-cum-Summary Book (DTC) for accountal of the collected cash.

Commissioning of CoTVM

On 01.09.2015, 6 CoTVMs were inaugurated at New Delhi of Northern Railway and 08 CoTVMs at Sealdah & Howrah stations of Eastern Railway. So far, total 48 CoTVMs have been commissioned over Northern Railway and Eastern Railway.

Train Enquiry Mobile Application on iOS platform

Centre for Railway Information System (CRIS), the IT arm of Indian Railways, has enhanced the train enquiry system by developing mobile apps. Mobile app for Windows 8 and Android were launched earlier and are widely used by rail passengers. Now one more step ahead, mobile app for iOS platform has also been developed and ready for launch. It has now become easier for the rail passengers to track information on expected arrival and departure timings of a particular train and other information.

National Train Enquiry System (NTES) is the base system which provides information to public about train running on near real time through various interfaces like nationwide unique rail enquiry number 139, website (, mobile interfaces, Touch Screens, Face to Face enquiry and Display Boards at stations.

One of the best features of the app is ‘spot your train’ which provides information such as its current position, expected time of arrival and departure at a particular station. Other features are ‘train schedule’, ‘train between station’, ‘live station’, ‘information on cancelled, rescheduled & diverted trains’. ‘Live Station’ query provides list of trains expected to arrive at/depart from any station in next 2 or 4 hours.

Thus, CRIS has made available train enquiry app for three most commonly used mobile platforms viz. Windows, Android and iOS.

The NTES app is available as a free download from App store.

Source: PIB News

Be the first to comment - What do you think?  Posted by admin - October 10, 2015 at 5:17 pm

Categories: Railways   Tags: , ,

Separate counters to women passengers for buying train tickets

Separate counters to women passengers for buying train tickets

Facilities for Women Passengers for buying Train Tickets at Reservation Counters

Ministry of Railways has been providing special facilities to women passengers for conveniently buying tickets at railway reservation counters. The Ministry has further elaborated facilities as follows: –

(a) At computerized reservation office, a separate reservation counter should be earmarked for ladies if the average demand per shift is not less than 120 tickets.

(b) In case, there is no justification for earmarking of exclusive counter for ladies, the requests received from ladies should be dealt with along with the reservation requests of the specific categories viz. senior citizen, physically handicapped, ex. MPs, MLAs, accredited journalists, freedom fighters etc.

(c) At those reservation offices where separate reservation counters have not been earmarked for ladies and also those locations which have not been computerized, ladies/female passengers should not be compelled to join the general queues and be attended to separately at the same counter as for general passengers. A suitable notice board about the availability of this facility should also be displayed near the reservation counter. This facility will however be available only from 11:30 hours to avoid misuse of this facility by unscrupulous elements to block accommodation during opening hours of general and Tatkal reservation.

(d) Ladies may be allowed to purchase tickets from these reservation counters irrespective of persons for whom the reservation is being sought. However, no other persons will be allowed to purchase ticket for them from these counters.

(e) As far as earmarking of separate unreserved ticket counters for ladies, zonal Railways have been asked to assess the demand and do the needful based on the same.

Source: PIB News

Be the first to comment - What do you think?  Posted by admin - September 18, 2015 at 1:49 pm

Categories: Railways   Tags: , , , , , ,

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