No. 104/76/2011-AVD.1 Government of India Ministry of Personnel, Public Grievances & Pension Department of Personnel & Training New Delhi , the 18th June, 2014. Office Memorandum Subject:- Guidelines regarding handling of complaints in Ministries/Departments. The undersigned is directed to refer to this Department's O.M. of even number dated 18.10.2013 on … [Read more...] about Guidelines regarding handling of complaints in Ministries/Departments: Clarification by DoPT