Ministry of Railways
Indian Railways Unique Enquiry Number 139
Indian Railways unique Customer Care and Enquiry Number 139 provides a host of information to its customers like PNR status, train arrival/departure timing, accommodation availability, train fare, online ticket booking etc. Customers need to simply dial 139 and after selection of language following prompts are available in the system:
“Press 1 to know about PNR status of waiting list reserved ticket”
“Press 2 for Arrival/Departure of train”
“Press 3 for accommodation availability”
“Press 4 to know about Fare enquiry”
“Press 5 to book your ticket through cash card and getting it delivered through courier or email”
“Press 6 to know the status of Mumbai Central Railway Suburban trains”
The system is so devised that a Customer need not wait will the entire announcement fed in the IVRS is completed. Customer can skip the same by pressing the desired code (viz., can press 1 for PNR status, 2 for Arrival/Departure etc.) after selection of the preferred language. In case of three unsuccessful attempts, the call is automatically transferred to Customer Care Executive for his further assistance. In addition, one can send different SMS formats to 139 to get information on PNR status, train arrival/departure timing, accommodation availability, train fare enquiry and location of running train.
PIB
Related to Your Search:
- The Revised Refund Rules will Effect From 01.07.2013 – Indian Railways Undertakes Comprehensive Revision of its Refund Rules
- Railway budget 2015: Introduction of SMS Alert in advance the updated arrival/departure time of trains
- Alternate Train Accommodation Scheme (ATAS) called “VIKALP” to be Introduced from Tomorrow i.e. 1.11.2015 on Pilot Basis
- Now, book train tickets 30 minutes prior to departure
- Ministry of Railways Undertakes an Exercise of Rationalisation of Computerised Passenger Reservation System
- Indian Railways takes various initiatives to facilitate travel in this summer
- Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016
- New ticket confirmation process in Railways
- Refund Rules Amended for Railway Passengers – Cancelation and Refund Rules
